Request service & repair

Submit equipment details for assessment by our Service and Warranty team. This form is a request for review and does not authorise a return.

Please include the country code.

Products / systems *

Select all products or systems that apply. Choose “Other / not sure” if you cannot find the relevant item.

Products / systems
Accessories
Receivers
Software
Transmitters

Include serial numbers where available. If a serial number is missing or unreadable, describe the unit in your message.

Add up to 10 supported files. Files too large? Submit your enquiry without them and reply to the confirmation email to arrange how to share them.

Maximum 10 files · 10 MB combined.

Do not ship equipment until Thelma Biotel has reviewed your request and provided an RMA number and return instructions.

We use the information you submit to respond to your enquiry. See our Privacy Policy for details.

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